Shopping with Confidence
Return & Refund Policy
Please review our return and refund process before requesting a return. We aim to handle order concerns clearly and fairly.
Email support@vedanjali.online with your order number and reason for the return. Our team will explain the applicable next steps.
1. Return Eligibility
Return requests may be considered for eligible orders in situations such as:
- The product arrived damaged or defective.
- You received a product different from the one ordered.
- The order has another issue that qualifies for a return or remedy under applicable law or our order terms.
Please keep the product, packaging and any included accessories until our support team advises you on the next steps.
2. Return Request Window
Please contact us as soon as possible after receiving your order if there is a problem with the product. Include your order details and a description of the issue.
Any stated return window or product-specific conditions should be checked against the terms shown at purchase. Applicable statutory rights remain unaffected by this policy.
3. Product Condition
Where relevant to the type of product and reason for return, please retain the original packaging, accessories, labels and invoice or order confirmation.
For hygiene-sensitive products, do not open or use the product if you believe it is incorrect or damaged. Contact us for instructions. Product-condition requirements will not override rights available under applicable law.
4. How to Request a Return
Email Support
Send your order number, reason for return and relevant product details to our support team.
Request Review
We will review your enquiry and may request photographs or additional information.
Follow Instructions
If a return is approved, follow the return instructions and confirmed shipping details provided by our team.
5. Refunds After Return
If a return or refund is approved, we will communicate the applicable resolution. Depending on the situation, this may involve a refund or another remedy available under the relevant terms and law.
Approved refunds will be processed through the applicable payment method or another suitable method agreed upon with you. Bank or payment-provider processing times may vary.
6. Return Shipping
Return shipping arrangements and costs depend on the reason for return and the instructions provided by our support team. Please confirm these details before sending the item.
Where applicable law requires us to cover return costs or provide another remedy, we will follow those requirements.
7. Incorrect, Damaged or Missing Items
If your order arrives damaged, contains the wrong item or is missing an item, contact us with your order number and a clear explanation of the problem. Photographs of the product and packaging may help us assess your request.
We will review the information and explain the available resolution in line with applicable law and the relevant order terms.
8. Contact Us
For return or refund assistance, contact:
Email: support@vedanjali.online
Please include your order number so we can identify the relevant purchase.
We're Here to Help
Contact Vedanjali support if you need help with a return or refund request.