Refund Policy

1. How to Request a Refund

To submit a refund request, email our support team at support@vedanjali.online with the following information:

• Your order number.
• The email address or contact details used for the order.
• The reason for your refund request.
• Relevant photos or other details if the product arrived damaged, defective or incorrect.

Please do not email passwords, OTPs, payment PINs or complete payment-card details.

2. Refund Eligibility

Refund requests may be considered in circumstances such as:

• An order was cancelled and qualifies for a refund under the applicable cancellation terms.
• The product arrived damaged, defective or different from what was ordered.
• An order could not be fulfilled or delivered and a refund is due.
• Another situation where a refund is required under applicable law or the relevant store policy.

We may request reasonable supporting information to assess the request. Any decision will be subject to applicable law and the specific circumstances of the order.

3. Non-Returnable or Restricted Items

Certain products may have specific return or refund restrictions because of hygiene, safety, product condition or other applicable requirements. Any such restriction will be subject to applicable consumer-protection law.

Please contact us before sending any product back. Do not ship an item to an address that has not been confirmed by our support team.

4. Refund Processing

Once a refund has been approved, we will inform you of the next steps. Where applicable, the refund will be initiated through the original payment method or another suitable method agreed upon with you.

The time taken for the amount to appear in your account may depend on your bank, payment provider and payment method. We cannot guarantee a specific posting time.

5. Shipping Charges

Whether shipping charges are refundable depends on the reason for the refund, the applicable order terms and relevant law. Where a refund is required because of an issue attributable to us, applicable charges will be handled in accordance with legal requirements.

6. Refund Request Process

7. Changes to This Policy

We may update this policy when our processes or applicable requirements change. The current version will be published on this page. Updates do not remove rights that apply to an order under relevant law.